Category: Business Process

The Importance in Investing in Technology for Operationally Geared Businesses

All businesses have fixed and variable costs. The former remains largely constant irrespective of output, whereas the latter will vary, as the name suggests; increasing with increasing output. Businesses with high fixed costs in relation to variable costs are said to be “operationally geared”. This is once all fixed costs are covered, there is an exponential increase in profits, for...

Improving customer acquisition rates and retention in subscription-based business models; the importance of Net Promoter Score

It is of little surprise that business models have become more subscription based. Companies benefit from a recurring revenue stream and greater revenue predictability. Consumers pay for time-bound access to goods and services, avoiding large capital expenditure when compared with buying the same access outright. However, as subscriptions become the dominant model, high customer loyalty and net promoter scores are...

Software Is not a Sticking Plaster for Process Issues; Are you Ready for the Change Management a new ERP can Bring?

Many companies rightly identify the need to acquire new ERP systems. There are many drivers for change, but common themes are always evident. For example, standardising cross departmental processes or increasing visibility into the organisation, often across multiple legal entities. Yet in my experience of dealing with many businesses across Europe on a weekly basis, it is alarming how many...

This is the Most Underappreciated Business Risk for SMEs.

The most under appreciated business risk for SMEs is placing disproportionate responsibility with the finance department. The finance department is a cornerstone of any business. Not least because of statutory accounting requirements but often because they are the custodians of cross-business information and reporting processes. Finance teams usually become the point of data consolidation from multiple subsidiaries. Depending on the...